Florence is a portly, middle-aged man with a soft, casual demeanour. Sporting slicked-back hair, a pony tail and a short, trimmed goatee, he has the appearance of a genial fool or a slightly sleazy store owner. He wears whatever attire seems to blend best into his surroundings, whether that be close-cut seersucker suits in the arcologies or glowing jumpsuits in the Forest of Incandescent Bliss.

His briefings are always cordial, low-key and without demands. He offers suggestions, incentives and random comments, but never gets emotional about the business. Despite his gregarious nature he takes security and counter-surveillance extremely seriously, always using image scramblers and commtek static generators when meeting his agents in the office. Even his ambiguous name seems to be a deflection.